Failure of a trader to respond to a consumer's complaint within the statutory period - what are the actual consequences of the seller's failure?

Want to find out what are the actual consequences of a seller’s failure to respond to a consumer’s complaint within the statutory deadline? We invite you to read a new article on our legal blog, biznesprawnik.pl by Bartłomiej Teodorczyk, a legal trainee specializing in civil and consumer law.

In the article “Failure of a trader to respond to a consumer’s complaint within the statutory period – what are the actual consequences of the seller’s failure?” we discuss broadly what it means to fail to respond to a complaint, what are the obligations of the trader and what the consequences for both parties may be. We explain that modern consumers are increasingly aware of their rights, and one of the key entitlements is the right to receive a response to a complaint within 14 days of its delivery to the seller.

In fact, does the absence of a response mean that the complaint is accepted? In the article you will find the answer to this question and learn that the entrepreneur’s failure in this regard does not automatically mean recognition of his responsibility. We also analyze what a complaint is in the legal sense, and what requirements it must meet in order for the seller to be obliged to respond within a certain period.

We emphasize that the purpose of the legal norm is to grant protection to the consumer by providing a response to his demand without undue delay. Failure to respond in a timely manner may lead to the adoption of a legal fiction of recognition of the complaint, which does not mean, however, that the entrepreneur must comply with every consumer request.

If you are a businessman or consumer and want to understand what your rights and obligations are in the context of complaints, this article is an invaluable resource for you. Read it on biznesprawnik.pl and become confident that your actions are in compliance with the applicable regulations. Check out: https://biznesprawnik.pl/2024/05/24/brak-odpowiedzi-przedsiebiorcy-na-reklamacje-konsumenta-w-ustawowym-terminie-jakie-sa-faktyczne-konsekwencje-uchybienia-sprzedawcy/.